Return Policy

Return Policy

Thank you for shopping at Mela Shine. We strive to provide our customers with the best possible shopping experience. In the event that you are not entirely satisfied with your purchase, we're here to help.

  1. Returns Eligibility:

    • To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
    • The return must be initiated within 30 days of the purchase date.
    • Certain items such as perishable goods, intimate or sanitary products, and gift cards are not eligible for return.
  2. Return Process:

    • To initiate a return, please contact our customer support team at [contact information] or visit [return page/link] on our website.
    • Provide the following details: order number, item(s) to be returned, and reason for return.
    • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
    • Please securely package the item(s) to be returned, including all original accessories, manuals, and tags.
    • Clearly mark the RMA number on the outside of the package.
  3. Return Shipping:

    • The customer is responsible for the return shipping costs unless the return is due to our error or a defective product.
    • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item(s).
    • Upon receipt and inspection of the returned item(s), we will notify you of the approval or rejection of your refund or exchange.
  4. Refunds:

    • If the return is approved, a refund will be processed to the original payment method within 30 business days.
    • The refund amount will exclude any original shipping charges, unless the return is due to our error.
    • Please note that it may take some time for the refunded amount to be reflected in your account, depending on your bank or credit card provider.
  5. Exchanges:

    • If you wish to exchange an item for a different size, color, or model, please contact our customer support team to check availability.
    • Exchanges are subject to item availability and the customer is responsible for any price differences, shipping costs, or applicable taxes.
  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately.
    • Provide detailed information and, if possible, attach photographs showing the issue.
    • We will arrange for a replacement, repair, or refund, depending on the situation.
  7. Non-Returnable Items:

    • Certain items are non-returnable, including but not limited to:
      • Perishable goods, such as food or flowers
      • Intimate or sanitary products, such as underwear or personal care items
      • Gift cards or downloadable software products
      • Customized or personalized items
  8. Final Sale Items:

    • Items marked as "Final Sale" or "Clearance" are non-returnable and non-refundable, except in cases of damage or defects.
  9. Changes to the Return Policy:

    • We reserve the right to update or modify this return policy at any time without prior notice.
    • Any changes will be effective immediately upon posting on our website.

If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.